Biking In New York City With The 3GJUICE

Filmed in Central Park NYC. Near the reservoir along the west side of
the park.

Why did you mount your battery on your bike?

I need to answer/make calls when biking and safest to do that with it
mounted on the handlebars. Between a headset and GPS tracking system
logging my route and displaying directions for new places I visit in
the 5 boroughs, battery drains quickly so 3G JUICE comes to the rescue.
Also, do a lot of conference calls on iPhone outdoors or away from AC
so 3G JUICE is a must!
Age:  48
Profession: Own a Macintosh Consultant (IT Support) Service for
Graphic Design, Magazine Publishing, Advertising clients.

The Days After: Six Customers Got No Juice At All

So we were indulging ourselves in the compliments you gave us about 3G Juice. But then came Joel J. And Steve T. And Amaury D. And Lawrence G. And Christian D. And Dough C. And even Alexander H. They received non functioning prototypes by accident. We promised the unfortunate buyers a new battery. After three positive feedback ratings for 3G Juice (the firm) and a very positive review for the product itself on Amazon, we got our first negative rating. That will teach us raving about our own product.

We asked Steve and Joel and Amaury and Lawrence and Christian and Dough to sent the battery back so we can examine what went wrong. This enables us to fire some people, burn their houses and hunt their families.

Seriously: six customers did not get the battery we had in mind for them. It’s a fact that the majority of our customers (99%) got the right product, but hey, when you are Steve, Christian, Joel, Dough, Amaury or Lawrence, do you care about that?

UPDATE:

How could this happen? It seems that some units that were shipped on Monday July 28 were prototypes. They won’t blow in your face or something like that, but it was not the battery we wanted you them to have.

Amaury finds our error not the end of the world. He writes:

“One of the prices you pay for early adoption! I’m still impressed by your quick response and great service.”

That’s so nice of you Amaury. We’re still ashamed that you got a piece of !!##! , sorry, a non working unit, from us.

And Steve, the customer who gave us our first negative review, says:

Henk, My apologizes. I was frustrated at how quickly the devise broke, and my rating was a reaction. If you had not responded so quickly and completely, that rating may have been deserved, but it is clearly not. Please hold back if not too late in the second part of the refund, and we will see how the replacement works out, but for now, I will try to figure out how to fix the rating.

Steve did fix the rating: the negative review is gone.

Lawrence wrote:

I am beginning to think that you SHOULD be a millionaire. I think you have a winner.

And Joel says:

Thank you… I will tell a friend about this great customer service.

Thank you Joel, Lawrence, Steve], Christian, Dough and Amaury for your very friendly response. I hope you enjoy your new battery.

Dough refuses to take our refund and p&p payment.

Just part of the joy and pain of being an early adopter. Don’t bother sending me any money.

So all our customers are happy, even after we sent six of them a wrong battery? No. We live in a real world, not in  a marketing world. We still have one unhappy customer, Roger L.M from Switzerland. He finds our service ‘extremely bad’. He was very disappointed in the long wait for his battery. So we gave him his money back and 10% extra and a free battery. He is still angry:

Do NOT send me any of your products anymore. They will not be accepted and be returned to you at your cost.

The Waiting Game: Do You Like The 3GJUICE?

Yesterday I was thrilled to receive tons of 3G JUICE’s which we shipped right away to all corners of the earth. But today I was a little nervous. Will you like the product? I’ve got some good press about the 3GJUICE because reporters liked the concept behind it (Product 2.0). But does the battery meet your expectations?

The first batch was shipped August 19 to Dutch customers. On August 20 the 3GJUICE was dispatched to other European customers. And today our agent in Chicago sent the packages to the customers in the US (Amazon orders). These are the back orders, placed in July and early August. Ordernumbers with 1243 or higher (placed last week) will have to wait 2 more weeks.

Last week seasoned internet specialist Vincent Everts dropped a note with only two words: “lousy service”. He hated the concept of pre-ordering AND taking his money. ,,I don’t want to pay for something I don’t have yet”.

But today we found a happy customer in him: ,,Just received the goods. Very nice packaging and nice product. Thank you so much. It seems to work good, but I’ll give it further tests the next few weeks. Will definitely use it often! You solved one of the problems I mentioned online”. Everts is referring to a film where he throws an iPhone in the bin because he thinks it sucks. He also posted a little film about the 3G JUICE in Youtube, check min 1:41 and further.

Raymond van Diest from Capelle aan den IJssel calls his purchase a ‘magnificent battery’. He orders everyone to buy one too.

,,You must buy this magnificant battery and use it when your Apple iPhone needs it if the battery is low”

We were a little worried about the form factor. Since it’s such a strong battery, we can’t allign it perfectly vertically with the rest of the iPhone 3G or iPod.

Only Thomas Serné shared our self critique about the form factor. ,,I assumed the product would fit better on a 3G Iphone then I thought”. Thomas, you’re right. We could have made a perfect fit, but then you wouldn’t have the most powerfull battery available.

Don’t bend the attached battery to get it aligned. It’s not a work of art, it’s a power horse. Or?? Edward writes:

Wow, sure am enthousiastic about the form of the battery, looks very professional. Charging it right now, will test tomorrow. Really like the look and feel of the product, despite the long waiting time it looks like a winner boys and girls! Keep up the good work.

Hiryu wrote:

I just got mine in the mail. I was pleasantly surprised with the nifty packaging (I thought I’d be getting it in a plain grey box). The box was a bit mangled by the postman, but the battery is working fine and that’s all that matters to me.

Thanks for a great product!

At least we have the color right. Martijn van Unen writes:

I recieved my 3gjuice… It has great looks!!!!

It matches perfect with my black iphone!!

And Moby was eating chips during installation

Feel free to rate your product on Amazon. And thanks for your great feedback.

3G JUICE sold out, but pre orders are welcome

(ARCHIVED TEXT, CURRENT MODEL HAS 1800 mAh) Thanks to the reviews of users who received the 3G JUICE today and yesterday, we were flooded with new orders. Result: we’re sold out! But new customers can pre order again. You will get the battery in 3-4 weeks after you place your order. To keep you happy during the wait, we’ve upgraded the specs for free. You’ll get not a 1650 mAh, but a 1770 mAh! In plain English: you get more time to do whatever it is that you do with your iPhone. (Existing customers who want an extra battery with this new specs: sent us your order number and we’ll give you 10% off.)

We won’t charge you anything before the actual shipment, but only if you order through Amazon. Next time we hope to have finally some stock of 3G JUICE’s so you won’t have to wait that long. If you hate pre ordering, come back at the end of September and order then. We must be the first web shop who tells customers: go away!

Feedback from customers

Thank you for such a prompt reply. I certainly cannot fault you for your customer service and for that alone I wish you every success!

David , United Kingdom

Tnx for the very fast response. Can’t wait to have to have the product in my hands.

Cynthia, US

I order by accident in pounds, not euro. Not only did you notify me about my error, you also paid me back the difference . Awesome, tnx!

Gerald, Germany

Ty for lowering your p&p, couldn’t live with your old price.

Jennifer, Canada

Thought you would have a call center to give me stupid answers, but you answered my question in person. I like that in a a start up. It shows you care.

Hendrik, Amsterdam

Wow, I really appreciate the follow up. I didn’t expect a reply. Very professional. That information helps a lot, thank you!

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